SLM Cycle Transport – Privacy Statement (Version 2020 01)
At SLM Cycle Transport, we understand that your privacy is very important and want to ensure that you are aware of the data that we collect from you and how we use it. We respect and value the privacy of all of our customers and will only ever use and collect personal data in the ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
By using this site you represent that you are at least aged 18 if in the United Kingdom or the age of majority in your state or province of residence.
Section 1: Who are we?
“We” are SLM Cycle Transport
Address: 6 Clydeford Drive, Uddingston, South Lanarkshire, United Kingdom G71 7DH
Data Protection Officer: Owner, SLM Cycle Transport
Email address: email@example.com
Telephone number: 07587 582679
Section 2: What does this notice cover?
This Privacy Statement explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.
Section 3: What is Personal Data?
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as “any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier.”
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
The personal data that we use is set out in Section 5, below.
Section 4: What are your rights?
Under the GDPR, you have the following rights, which we will always work to uphold:
- The right to be informed about our collection and use of your personal data. This Privacy Statement should tell you everything you need to know, but you can contact us via the details above to find out more or to ask any questions.
- The right to access the personal data we hold about you. Section 15 will tell you how to do this.
- The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details above for information on how to do this.
- The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold. To request that your data be deleted, please contact us via the contact details above.
- The right to restrict (i.e. prevent) the processing of your personal data.
- The right to object to us using your personal data for a particular purpose or purposes.
- The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that if data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
- Rights relating to automated decision-making and profiling. We do not use your personal data in this way.
For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided above.
Further information about your rights can also be obtained from the Information Commissioner’s Office.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
Section 5: What personal data do we collect?
When you contact us for an estimate or to place an Order, we will collect the personal information you give us during this process, including:
- your name
- telephone number, and
- email address
We will use this personal information to provide our services, to process the order and the payment for that order and to contact you for feedback on our services.
We also automatically receive your computer’s internet protocol (IP) address which provides us with information that helps us learn about your browser and operating system.
Section 6: How do we use your personal data?
Under the GDPR, we must always have a lawful basis for using personal data. We process your personal data on the grounds that it is necessary for us to do so for the purposes of performing our duties under the contract for the provision of our services to you.
We will use your personal data for the purposes of performing this contract, managing the arrangements under this contract and sending you messages about the services under that contract.
Section 7: Marketing
From time to time we may wish to send you messages with information, special offers or updates about our business, services, and website. We will only send these messages if you have provided your express consent for us to do so and will only send these messages in accordance with your preferred contact method.
We will seek your permission to send you marketing messages and your preferred method of contact when you contact us.
Section 8: How long will we keep your personal data?
Any personal data which you provide through our website will be retained for no longer than three years from the last date on which you booked services with us, unless that data is necessary for the purposes of any outstanding obligations between the parties.
This retention period does not limit your right to request that we delete, remove, or return any of your personal data that we hold in accordance with the GDPR.
Section 9: How and where do we store your personal data?
We may store or transfer some or all of your personal data in countries that are not part of the European Economic Area (the “EEA” consists of all EU member states, plus Norway, Iceland, and Liechtenstein). These are known as “third countries” and may not have data protection laws that are as strong as those in the UK and/or the EEA. This means that we will take additional steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR as follows.
Please contact us using the details above for further information about the particular data protection mechanism used by us when transferring your personal data to a third country.
The security of your personal data is essential to us, and to protect your data, we ensure that all personal data is stored on databases which are password protected.
Section 10: Do we share your personal data?
We will only disclose your personal information if we are required by law to do so or if you violate our Terms and Conditions and there is a subsequent need to disclose that information to third parties acting on our behalf.
If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in Section 9.
Section 11: Right of Erasure (“the right to be forgotten”)
Under the GDPR, you are entitled to request that we erase, return or otherwise dispose of, any and all of the personal data that we hold in relation to you.
If you would like to make such a request, please contact us using the details set out above.
It may not be possible to erase all of your personal data if there are outstanding obligations to be performed in accordance with a contract between us and the customer.
Section 12: What Cookies do we use?
Here is a list of cookies that we use. We’ve listed them here so you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows us to store information about your session (referrer, landing page, etc).
Section 13: Links
When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Section 14: Photographs
With your permission, we may take photographs of you using our Services and we may use those photographs on our website and in our marketing materials for no charge. Under the GDPR, photographs are classed as Special Category Data. As such, we require your express consent to process this data.
We will seek this permission to take and use photographs when you submit your Order. If you subsequently change your mind, you may withdraw your permission by contacting us at firstname.lastname@example.org or contact us in writing at: SLM Cycle Transport, 6 Clydeford Drive, Uddingston, South Lanarkshire, G71 7DH, United Kingdom.
If you subsequently request us to remove these photographs from the website then we will do so in a timely and responsible manner.
With your permission, we may use any photographs that you provide to us on our website and in our marketing materials for no charge. By providing any photographs you warrant to us that you own the copyright of any such photograph. If requested by you, we will include a credit to you as the copyright owner in any such photograph. If you subsequently request us to remove these photographs from the website then we will do so in a timely and responsible manner.
Section 15: How can you access your data?
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses shown above.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
We will respond to your subject access request within one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
Section 16: Changes to this privacy statement
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at email@example.com or by post at SLM Cycle Transport, 6 Clydeford Drive, Uddingston, South Lanarkshire, G71 7DH, United Kingdom.